Frequently Asked Questions

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). Teknos (UK) Limited offers the following returns policy:

1. Returns of unopened and untinted (white only) items are accepted within 28 days from date of delivery with a valid proof of purchase.

2. Returns of damaged, defective or incorrect items are accepted within 28 days from date of delivery with a valid proof of purchase.

3. Tinted (coloured) paint cannot be returned.

4. Any customer wishing to make a return must notify Teknos (UK) Limited by telephone +44 (0)1869 208 005 or by email to sales@teknos.co.uk

5. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to 7 Longlands Road, Bicester, Oxfordshire, OX26 5AH as soon as possible. If Teknos (UK) Limited pays the return cost then this will be deducted from any refund. In the case of defective, damaged or incorrect orders, Teknos (UK) Limited will arrange for free return of the goods. The goods will be deemed returned when actually received by the vendor at the said address. Alternatively items can also be returned in person (at no cost) to the address stated above.

6. Pending the return of the goods they must be kept in good condition.

7. Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.

8. On occasion, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price.

We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by a member of staff. Our initial order status, ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status to 'Declined' should our order become unacceptable for any reason.

The contract made between the customer and Teknos (UK) Limited through any transaction is governed by UK law, using only the English language.

DISCLAIMER

Teknos (UK) Limited shall have no liability to Customer for:

1. Any loss or damage to property or personal injury caused by the negligence of the Customer, including but not limited to failure by the Customer to use the Products in accordance with the Product Data Sheet, failure to wear appropriate protective clothing and/or failure to adequately ventilate the site being painted.

2. Any information provided in respect of the Products by Teknos (UK) Limited that is inconsistent with the Product Data Sheet; and/or

3. Any errors in coverage rates quoted or otherwise supplied. Customer agrees that coverage depends on the condition of the substrate, surface absorption, texture and application method.

FORCE MAJEURE

1. Teknos (UK) Limited shall not be liable for any failure to comply with the Contract related to any circumstances whatever (whether or not involving Teknos (UK) Limited negligence) which are beyond Teknos (UK) Limited reasonable control and which prevent or restrict Teknos (UK) Limited from complying with the Contract.

2. Teknos (UK) Limited may where reasonable in all the circumstances (whether or not involving Teknos (UK) Limited negligence) without liability suspend or terminate (in whole or in part) its obligations under the Contract, if Teknos (UK) Limited ability to manufacture, supply, deliver or acquire materials for the production of the Products by Teknos (UK) Limited normal means is materially impaired.